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The Hub

Acceptable Use Policy

The Hub — operated by MelaVaci LLC Last Updated: April 2026

This Acceptable Use Policy ("AUP") defines what is and is not permitted when using The Hub. This policy is incorporated into and forms part of our Terms of Service. By using the Service, you agree to comply with this policy.

We built The Hub to help nonprofit leaders work more effectively. These rules exist to protect you, your fellow users, and the integrity of the platform.

1. What You Can Do

The Hub is designed for nonprofit organizational use. You are welcome to:

  • Build and maintain your Organization's profile with accurate organizational data.
  • Generate AI-powered prompts and content for legitimate organizational purposes, including grant writing, donor outreach, board reports, social media, impact reports, program descriptions, and other nonprofit communications.
  • Upload organizational documents (evidence reports, surveys, case studies, evaluations) for AI-assisted analysis and context building.
  • Share AI-generated outputs with your team, board, funders, donors, and other stakeholders.
  • Export your organizational data at any time.
  • Use the Professional tier's prompt copy feature with any AI tool of your choice.
  • Authorize multiple staff members within your Organization to access your account under your subscription.
  • Provide feedback and suggestions to improve the Service.

2. What You Cannot Do

2.1 Illegal and Harmful Activity

You may not use the Service to:

  • Engage in or facilitate any activity that violates applicable local, state, federal, or international law.
  • Generate content that promotes violence, harassment, discrimination, or hatred against any individual or group.
  • Create fraudulent grant applications, donor communications, or organizational documents that misrepresent your Organization's activities, outcomes, or finances.
  • Generate content intended to defame, threaten, intimidate, or harass any person.
  • Upload content that you do not have the legal right to use, including copyrighted material you do not own or have license to.

2.2 Security and System Integrity

You may not:

  • Share your account credentials with anyone outside your Organization.
  • Attempt to access data belonging to other Organizations using the Service.
  • Attempt to gain unauthorized access to any part of the Service's infrastructure, databases, servers, or backend systems.
  • Probe, scan, or test the vulnerability of the Service without our written permission.
  • Introduce malicious code (viruses, malware, trojans, worms) through file uploads or any other means.
  • Interfere with or disrupt the Service's operation, including through denial-of-service attacks or excessive automated requests.
  • Circumvent, disable, or interfere with any security features, access controls, or usage limits of the Service.

2.3 AI-Specific Rules

You may not:

  • Prompt injection: Attempt to override, bypass, or manipulate the Service's prompt compilation system through specially crafted inputs designed to alter the system's intended behavior. This includes inserting instructions in organizational data fields that are intended to be interpreted as commands by the AI rather than as organizational content.
  • Generating harmful content: Use the Service to generate content that promotes self-harm, illegal drug use, weapons manufacturing, or other dangerous activities.
  • Generating deceptive content: Use the Service to generate fake testimonials, fabricated statistics, false endorsements, or other content intended to deceive readers about your Organization's work or impact.
  • Misrepresenting AI output: Present AI-generated content to funders, donors, regulators, or the public as if it were written by a human without any AI involvement, in contexts where such disclosure is required by law or by the recipient's policies. Many grant makers and institutional funders now require AI disclosure. You are responsible for knowing and complying with the disclosure requirements of your funders and partners.
  • Circumventing token limits: Attempt to bypass or artificially inflate your AI token usage allowance through automated scripts, multiple account creation, or other technical means.

2.4 Abuse of the Platform

You may not:

  • Create multiple accounts for the same Organization to circumvent subscription limits or usage caps.
  • Resell, sublicense, or provide access to the Service as part of a competing product or service.
  • Use the Service to build a product or service that competes with The Hub.
  • Scrape, crawl, or systematically extract data from the Service through automated means.
  • Use the Service in a manner that places an unreasonable or disproportionate load on our infrastructure.
  • Exceed the rate limits established for AI generation endpoints. If you are hitting rate limits, contact us — do not attempt to circumvent them.

2.5 Content Standards

You may not upload or enter into the Service:

  • Content that contains personally identifiable information (PII) of minors, including names, photos, or case details that could identify a specific child, unless you have explicit written consent from a parent or guardian and the upload is necessary for your organizational purposes.
  • Protected health information (PHI) subject to HIPAA, unless your Organization has a separate agreement with us covering HIPAA compliance (currently not available).
  • Content that is pornographic, sexually explicit, or depicts graphic violence.
  • Content that infringes on the intellectual property rights of others.

3. Your Responsibility for AI-Generated Content

The Hub generates content using artificial intelligence. You are responsible for:

  • Reviewing all AI output before publishing, submitting, or distributing it.
  • Verifying accuracy. AI-generated content may contain factual errors, outdated information, or mischaracterizations. You must verify statistics, claims, and facts before using them in official communications.
  • Maintaining organizational voice. AI output is a starting point, not a final product. You are responsible for ensuring the output reflects your Organization's authentic voice and values.
  • Compliance with funder requirements. Some funders, government agencies, and institutional partners have specific requirements regarding the use of AI in grant applications and reports. You are responsible for understanding and complying with those requirements.
  • Disclosing AI use when required. If your funders, regulators, or partners require disclosure of AI-assisted content creation, you are responsible for making that disclosure.

MelaVaci LLC is not liable for any consequences resulting from your use of AI-generated content, including rejected grant applications, donor communications that contain errors, or regulatory issues.

4. Reporting Violations

If you become aware of any use of the Service that violates this policy, please report it to us at:

Email: abuse@melavaci.com Subject line: "AUP Violation Report"

Include as much detail as possible. We take all reports seriously and will investigate promptly.

5. Consequences of Violation

We enforce this policy fairly and proportionally. Consequences depend on the severity and intent of the violation.

5.1 Minor Violations (First Occurrence)

For unintentional or minor violations (such as accidentally uploading prohibited content or inadvertently exceeding usage limits):

  • We will notify you of the violation by email.
  • We will explain what policy was violated and what corrective action is needed.
  • We may temporarily restrict access to the specific feature involved until the issue is resolved.

5.2 Serious Violations

For deliberate, repeated, or serious violations (such as attempting to access other Organizations' data, prompt injection attacks, or generating harmful content):

  • Immediate suspension of your account pending investigation.
  • Notification by email describing the violation and the suspension.
  • Investigation within 14 days, during which you may respond to the allegations.
  • Following investigation: reinstatement with a warning, continued suspension, or permanent termination.

5.3 Severe Violations

For violations involving illegal activity, security breaches, or actions that endanger other users:

  • Immediate and permanent termination of your account.
  • Reporting to appropriate law enforcement authorities if required by law.
  • Pursuit of legal remedies if warranted.

5.4 Effect on Data

If your account is terminated for a policy violation:

  • You will have a 14-day window to request a data export (unless the violation involves illegal content, in which case data may be preserved for law enforcement and not returned).
  • After the 14-day window, your data will be deleted according to our Data Retention and Deletion Policy.

6. Appeals

If you believe your account was suspended or terminated in error, you may appeal by emailing legal@melavaci.com with the subject line "AUP Appeal" within 30 days of the enforcement action. Include:

  • Your Organization name and account email.
  • A description of why you believe the action was in error.
  • Any supporting information.

We will review your appeal and respond within 14 days.

7. Changes to This Policy

We may update this Acceptable Use Policy from time to time. Material changes will be communicated by email at least 30 days before they take effect. The "Last Updated" date at the top of this document will reflect the most recent revision.

8. Contact Us

For questions about this Acceptable Use Policy:

MelaVaci LLC Email: legal@melavaci.com Subject line: "The Hub — AUP Inquiry"